FAQ

Q: Are you a scam? Is this even for real?

A: We have been able to maintain an excellent reputation by word of mouth advertising, and steady repeat clientele as a private, invite only website. We have decided to take a leap of faith and now let the general public in Canada order from us.

Q: Who do we ship to?

A: We only ship to adults over the age of 19. Under no circumstance will any medical dispensary or Isle of Marijuana sell to anyone under the age of the law. No exceptions.

Q: Who ships your order and where are they located?

A: All of our shippers who assemble and ship your order are Health Canada licensed patients. All hold proper documents and are licensed to grow, transport and consume marijuana. They are located in various regions across Canada and work together to fulfill your complete order.

Q: Do you guarantee arrival of my package?

A: If a customer uses their correct address your package will always arrive without delay . When a customer changes their address after we have shipped your order we cannot change it as all our packages are one way trips that are non-returnable.  

Q: What happens if your order is too large to fit in your mailbox?

A: You do not have to use a real name but if your order is too large to fit into your regular size mailbox it will be delivered to a postal outlet. If you do not have your real name on the delivered package then you wont be able to pick it up as Identification will be required.

Solution: Keep your order the size of your mailbox or ensure you have a real name so that you can pick it up. No signature is required.

Q: What happens if my payment goes missing?

A: We recommend using an e-mail money transfer for this. Another option is using cash as it is private. Make sure to wrap your cash and to register it with the mail if you want proof it arrived. We will never just take your cash and not send your product as we are friendly potheads and want you to be happy. Read the reviews from happy customers.

Q: How is my item packaged?

A: Each item is packaged in a generic prepaid Xpress envelope. The contents are then vacuum sealed to ensure maximum discretion.

Q: How long will it take to get my package?

A: Time will vary depending on your location in Canada. All items are sent via Xpress. Usually this can take 2-3 business days. Some rural locations can take a little bit longer at times.

Q: Do you ship internationally?

A: No. No exceptions to this.

Q: Do you accept credit card payments? Personal cheques?

A: Yes on our online store only. We accept via mail order cash, cheque, silver, gold and Canadian Tire Money or online via Paypal, Bitcoin, Wire Tranfer and Interac (Email money transfers) from a Canadian bank.

Q: Can I pick up my order?

A: Unfortunately not. We only accept payments as listed on our payment page.

Q: Can I order larger orders?

A: No. We will not ship any larger orders in a single shipment than what is listed on our product page. This again is to ensure, and maintain our perfect record and safety when shipping to our valued customers. You can however, order multiple orders on our page at once.

Q: Do you have to use your real name when placing an order?

A: If you use a fake name then choose something real like: “Jason Smith” Orders that have names like: “A.Z.” Look suspicious and sometimes wont be delivered. Keep your order small enough to fit inside your regular mailbox. If not, you will receive a “For Pick Up” slip which will require you to go pick it up. If you don’t have identification it wont be able to be picked up.